Organizations

Organizations group your users, sites, and billing under one entity. Learn how to create an organization, invite team members, manage roles, and switch between multiple organizations.

An organization is the top-level container for everything in your Dune Digital account: sites, agents, team members, subscription, and billing. When you take an action in the platform — adding a site, inviting a user, or viewing a dashboard — you do it within the context of a specific organization.

If you operate multiple distinct businesses (for example, a self-mining operation and a separate hosting company), you can create a separate organization for each. Each organization has its own plan, billing, and team.

Creating an organization

When you sign up for Dune Digital and complete onboarding, an organization is created for you automatically. You can also create additional organizations from the organization switcher in the sidebar.

Each organization has:

• A name — displayed throughout the platform and in any customer-facing portals you create
• A slug — a URL-friendly identifier used in organization-specific URLs (e.g., /organization/my-company)
• An optional description and billing email
• Branding settings — logo, primary color, accent color, and slogan used in white-label portals

Only the organization owner can edit the organization’s name, slug, and core settings. Administrators can manage members and teams but cannot change core organization details.

Inviting team members

1. Open your organization settings

   Navigate to Organization in the sidebar, then select the Members tab.

2. Click Invite member

   Click the Invite member button to open the invitation dialog.

3. Enter the email address and role

   Type the invitee’s email address and select a role from the dropdown. The invitation is tied to that specific email address.

4. Send the invitation

   Click Send invite. Dune Digital sends an email with a unique invitation link. The link is valid for a limited time. If the email cannot be delivered, you can copy the invite link and share it manually.

5. Invitee accepts

   The invitee clicks the link in the email, signs in (or creates an account), and accepts the invitation. They are immediately added to the organization with the assigned role.

Invitation links are single-use and tied to the invited email address. If someone opens the link while signed into a different Dune Digital account, they will be prompted to switch to the invited email before accepting.

You can view and cancel pending invitations from the Members tab at any time.

Roles

Every organization member has a role that determines what they can see and do. Roles are assigned when you invite a member and can be changed afterward by an owner or administrator.

Owner

Full control over the organization. Owners can edit all organization settings, manage members (including promoting to owner), manage billing, and delete the organization. There is one owner per organization. Ownership can be transferred to another member.

Administrator

Administrators can manage members, teams, and site access. They can invite and remove members, assign roles up to Administrator, and configure team permissions. They cannot change core organization settings (name, slug, domains) or billing without owner approval.

Systems

Systems users have full Hash Streams access and technician-level access to sites. They can issue hardware commands (reboot, tune, pool switch), configure agents, and access curtailment controls. They do not have access to billing or organization settings.

Sales

Sales users can access customer-facing tools and the customer management area of Host OS. Intended for staff who manage customer relationships without needing hardware or billing access.

Finance

Finance users can access billing, invoices, payouts, and customer financials. They cannot manage hardware, members, or organization settings.

Member

The base role. Members can view organization resources according to their team-level site access. They cannot issue commands, change settings, or access billing.

Use teams (available on Business plan with the Teams add-on) to control site-level access for members with the Systems or Member role. A technician assigned to a team only sees the sites that team is authorized to access.

Switching organizations

If you belong to more than one organization, the organization switcher appears in the sidebar. Click it to see all organizations you have access to, then select the one you want to work in.

Switching organizations reloads the platform context — dashboards, sites, agents, and team data all update to reflect the selected organization. Your personal account settings (profile, email, password) are shared across all organizations.

Organization management tabs

From Organization in the sidebar, you can manage all aspects of your organization. Tabs available depend on your role and subscription:

Tab	Access	Description
General	All members	Organization name, slug, description, and contact info
Branding	Owner	Logo, colors, slogan for white-label portals
Members	Owner, Admin	Invite, remove, and change roles for team members
Teams	Owner, Admin	Create teams and assign members and site access
Permissions	Owner, Admin	Fine-grained permission overrides
Site Access	Owner, Admin	Matrix view of which teams can access which sites
Emails	Owner	Customize transactional email templates sent to customers
Domains	Owner	Configure custom domains for white-label portals
Agents	Owner, Admin	View and manage registered site agents
Plan	Owner, Admin, Finance	Current subscription and upgrade options
Usage	Owner, Admin, Finance	Data consumption and usage alerts
Payment	Owner, Admin, Finance	Payment methods
Invoices	Owner, Admin, Finance	Billing history and invoice downloads

Operations tabs (Members, Teams, Agents, etc.) and billing tabs are only visible to accounts with an active paid subscription. On the free tier (Pay As You Go with no active usage), only General and Branding are shown.

Leaving an organization

To leave an organization, go to Organization → General and use the leave option at the bottom of the page. You cannot leave an organization if you are the sole owner — transfer ownership to another member first, then leave.

If you are the owner and want to close the organization entirely, cancel your subscription first, then delete the organization from the General tab. Deletion is permanent and cannot be undone.